Privacy Policy

Bangladesh Krishi Bank respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Bangladesh Krishi Bank mobile app and iBanking services.

By using our App or Services, you consent to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following personal information when you use our App or Services:

• Name, address, email, phone number
• Bank account details and transaction history
• National ID, passport, or other identification numbers
• Device information (e.g., IP address, operating system, device ID)

b. Non-Personal Information

We may collect non-identifiable information, including:

• App usage data (e.g., features accessed, session duration)
• Technical data (e.g., crash reports, diagnostic logs)

2. How We Use Your Information

We use the information collected for the following purposes:

• Account Management: To verify your identity, manage accounts, and process transactions.
• Service Improvement: To improve the performance and user experience of the App and Services.
• Fraud Prevention: To detect and prevent fraud, unauthorized activities, and security breaches.
• Regulatory Compliance: To comply with applicable laws, regulations, and reporting obligations.
• Communication: To send account notifications, transaction alerts, promotional messages, and service updates.

3. Information Sharing

The personal information collected by the Bank shall not be disclosed to any other organization except:

• Where the disclosure has been agreed in a written contract or otherwise between the Bank and the customer;
• Where the Bank is required to disclose the personal information to an affiliate/third party/service provider on a need-to-know basis, for providing services/related activities, provided that in such case the Bank shall inform such affiliate/third party/service provider of the confidential nature of the personal information and shall keep the same standards of information/data security as that of the Bank;
• To statutory and regulatory authorities on their specific request as per rules in force.

4. Data Security

We implement strict security measures to protect your data from unauthorized access, loss, or misuse, including:

• Encryption of sensitive data
• Secure access controls
• Regular security audits and updates

However, no system is entirely secure. Use the App and Services responsibly and keep your credentials confidential.

5. Your Rights

Depending on local laws, you may have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to the processing of your data.
• Opt out of receiving promotional communications.
• Request a copy of your data in a portable format.

To exercise your rights, please contact us.

6. Data Retention

We retain your data as long as necessary to provide the Services, comply with legal obligations, or resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

The App may use cookies or similar technologies to enhance user experience, collect usage data, and analyze trends. You can manage cookie preferences through your device settings.

8. Third-party Links

Our App and Services does not contain links to third-party websites or services.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes via the App or other communication channels.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

ADC Management Department
Bangladesh Krishi Bank
Head Office, 83-85 Motijheel Commercial Area, Dhaka – 1000, Bangladesh
Call Centre: 16129
Email: bkb_ib_mb@krishibank.org.bd